• We process all orders within 48 hours of receipt of payment information.
  

• Shipping fees will be applied to all orders.
  

• If there are any problems with your order you will be notified by email.
  

• If an item is back ordered we will suggest a suitable replacement or inform you of the expected availability of the item.
  

• Shipping costs are determined by the weight of the package, the destination and the method of shipment.
  

The following shipping options are provided:

• Canada: All orders to destinations within Canada are shipped via Canada Post.
  
  
  • Surface Mail: Most packages are under 1 kg and cost $4.50 for surface mail delivery ( 3 to 6 days )
    Note: Delivery time within Canada depends on the destination. For example shipping by surface mail can take up to three weeks from Kingston Ontario to British Columbia locations. Closer destinations take less time.
    

  • Express: $8.50 for Express Post ( 1 to 2 days ).
    Note: Express should take 1 day within Southern Ontario and 2 days for the rest of the Canada. Some remote locations can take longer. Please email or call toll-free if you have any concerns.
    

  • We will quote shipping costs on packages over 1 kg on an individual basis.
  
  

• USA: All orders to Continental U.S.A. destinations are shipped via Canada Post.
  
  
  • Air Mail: For orders under 1 lb, we can ship via Canada Post Air Mail for $5.00 USD which will arrive in 7 to 10 days.
    Note: If you select this option and your order is over 1 lb, you will be notified by email of different shipping options.
    

  • Expresspost USA: For $8.50 USD we can ship US ExpressPost which will arrive in 4 to 6 days (excluding Sundays).
    

  • Surface Mail: Most packages are under 1 kg (2.2 lbs) and cost $5.75 USD for surface mail delivery, which takes approximately 3 to 5 weeks to arrive.
    

  • We will quote shipping costs on packages over 1 kg (2.2 lbs) on an individual basis. Shipping time can be affected by the efficiency of border customs officials.
  
  

• International: We will quote and confirm by e-mail all shipping outside of USA and Canada.
  
  
  • As a guide parcels that weigh under 500 g will ship for $10.50 CDN for air mail delivery.
    

  • Parcels over 500 g but under 1 kg cost $21.00 CDN for air mail.
    

  • Parcels over 1 kg but under 2 kg cost $36.00 CDN for air mail.
    

  • Delivery time depends on destination but allow about 2 to 3 weeks for air mail.